At 11KBW, client service is a priority. Our clerking team is available to assist throughout your engagement with Chambers and to help ensure any concerns are addressed promptly.
If you have concerns about a case, we encourage you to raise them directly with your barrister or with our clerking team. If you wish to make a formal complaint about a barrister or member of staff, please refer to our Complaints Procedure. Our email address for registering a complaint is complaints@11kbw.com.
Complaints Policy – click here.
Please find links to accessible formats of the policy – large print click here and listen to the policy as a MP3 click here.
If you wish to make a formal complaint about a barrister or member of staff, please refer to our Complaints Procedure, which complies with our obligations for dealing with complaints as set out by the Bar Standards Board.
Barrister’s Register
Click here to view the Bar Standards Board Barrister’s Register.
Legal Ombudsman
If you are dissatisfied with the outcome of your complaint, or if your complaint has not been resolved within eight weeks, you may be entitled to refer the matter to the Legal Ombudsman.
A complaint must generally be referred to the Legal Ombudsman within:
- One year of the act or omission complained about, or;
- One year from when you should reasonably have known there was cause for complaint; and
- Six months of receiving Chambers’ final response.
The Legal Ombudsman can consider complaints from individuals and certain small businesses, charities, clubs, associations, trusts and estates. Further information is available in our Complaints Procedure and on the Legal Ombudsman’s website.
Link to Legal Ombudsman website can be found here.
11KBW is regulated by the Bar Standards Board.
