Client service is an absolute priority at 11KBW. Our team of highly skilled clerks will be delighted to assist you by recommending the barrister or team most suited to deal with any given case and ensure you have a positive experience working with 11KBW and its members.
Should you have any concerns about day-to-day issues directly relating to a case, we would always encourage you to discuss these with your barrister. Alternatively, feedback can be raised with our clerking team. If you wish to make a formal complaint about a barrister or member of staff a copy of our Chambers’ Complaints Procedure is available here.
Regulated by the Bar Standards Board.
Legal Ombudsman (LeO)
Clients can complain to LeO if they are unhappy with the final response to their complaint within 6 months of the date of the written decision; or if their complaint has not been dealt with in eight weeks; and
Clients who have a right to complain to LeO are individuals and, broadly speaking, small businesses and charities.
The full list of who has a right to complain to LeO is available on their website click here.
For more information please see the Chambers’ Complaints Procedure is available here.